Terms & Conditions
Rhino Websites Ltd, Standard Terms and Conditions of Service. Company number 16409897.
1. Introduction
These terms and conditions govern all work carried out by Rhino Websites ("the Contractor") on behalf of any client ("the Client"). By commissioning work from Rhino Websites, whether by signing a project agreement, paying a deposit, or instructing work to begin, the Client agrees to be bound by these terms.
These terms apply alongside any project-specific agreement or statement of work. In the event of a conflict, the project-specific agreement takes precedence.
2. Quotations and Scope
All quotations are valid for 30 days from the date of issue. A quotation is not a guarantee of price if the scope of work changes after agreement.
The scope of work is defined in the project agreement or statement of work. Any work requested outside of the agreed scope is a change request and will be quoted and agreed in writing before work begins. The Contractor reserves the right to decline change requests that materially alter the project.
The Contractor is not responsible for work carried out by third parties, including hosting providers, plugin developers, theme authors, or platform services.
3. Fees and Payment
All fees are set out in the project agreement. Unless otherwise stated:
- A deposit of 50% of the project fee is due before work begins
- The remaining 50% is due on completion and handover
- All invoices are due within 14 days of the date of issue
- Prices are exclusive of VAT where applicable
If an invoice is not paid within 14 days, the Contractor reserves the right to:
- Pause all work until the outstanding balance is settled
- Charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998
- Withhold delivery or transfer of any work product until payment is received
The deposit is non-refundable once work has commenced.
4. Timelines and Delivery
Any timelines provided are estimates made in good faith. The Contractor will make every reasonable effort to meet agreed deadlines.
Timelines are contingent on the Client supplying all required materials, including copy, images, branding assets, logins, and feedback, in a timely manner. Delays caused by the Client do not constitute a breach of contract by the Contractor and may result in revised delivery dates.
The Contractor will notify the Client as soon as reasonably possible if a delay is anticipated.
5. Client Responsibilities
The Client agrees to:
- Supply all required content, assets, and materials within agreed timeframes
- Provide clear and consolidated feedback within 5 working days of receiving work for review
- Ensure a nominated point of contact is available and responsive throughout the project
- Obtain all necessary licences, permissions and rights for any content, images or materials supplied to the Contractor
- Ensure the Contractor has access to all accounts, platforms and services required to carry out the work
The Contractor accepts no liability for delays, errors or legal issues arising from the Client's failure to meet these responsibilities.
6. Revisions and Amendments
The number of revision rounds included in the project fee is specified in the project agreement. A revision round is defined as a single consolidated set of feedback submitted after reviewing a deliverable.
Revisions beyond those included in the project agreement will be charged at the Contractor's standard hourly rate, as agreed in writing before additional work begins.
Revisions do not include changes to the agreed scope of work. Scope changes are treated as change requests under Section 2.
7. Intellectual Property
All work produced by the Contractor, including designs, code, written content and other deliverables, remains the intellectual property of the Contractor until all invoices have been paid in full.
Upon receipt of final payment, full ownership of the completed deliverables transfers to the Client. This excludes any third-party components (such as licensed themes, plugins, fonts or stock imagery), which remain subject to their own licence terms.
The Contractor retains the right to display completed work in their portfolio and use it for promotional purposes unless the Client requests otherwise in writing within 30 days of project completion.
The Client warrants that any content, images or materials supplied to the Contractor do not infringe the intellectual property rights of any third party. The Client indemnifies the Contractor against any claims arising from such infringement.
8. Confidentiality
Both parties agree to treat as confidential any sensitive business information disclosed during the project. This includes but is not limited to: business strategies, customer data, financial information, API keys, login credentials and internal processes.
Neither party will disclose confidential information to third parties without prior written consent, except where required by law.
This obligation survives the termination or completion of any project.
9. Hosting, Third-Party Services and Ongoing Maintenance
Where the Contractor sets up hosting, domain, or third-party service accounts on behalf of the Client during a project, these will be transferred to the Client upon completion and final payment unless otherwise agreed.
The Client is responsible for all ongoing costs associated with hosting, domain renewals, software licences, plugin subscriptions, and any other third-party services once the project has been handed over.
The Contractor is not responsible for the ongoing performance, security, availability or maintenance of any third-party platform, plugin, or service. This includes but is not limited to: WordPress, WooCommerce, Elementor, Supabase, Vercel, Shopify, and any CRM or analytics platform.
Unless a maintenance retainer is in place, the Contractor has no obligation to monitor, update or support completed work after handover.
10. Limitation of Liability
The Contractor's total liability to the Client under or in connection with any project, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by the Client for that project.
The Contractor is not liable for any indirect, consequential or special loss, including but not limited to: loss of revenue, loss of profit, loss of data, loss of business, reputational damage, or any claim by a third party.
The Contractor makes no guarantee of specific outcomes from completed work, including but not limited to: search engine rankings, conversion rates, website traffic, or business performance.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or any other matter that cannot be excluded by law.
11. Termination
Either party may terminate a project by giving 7 days written notice to the other party.
In the event of termination:
- All work completed up to the point of termination will be invoiced at the agreed day rate
- The deposit is non-refundable
- Any outstanding invoices remain due and payable within 14 days of the termination date
- The Contractor will retain ownership of all work product until outstanding amounts are settled in full
The Contractor may terminate a project immediately and without notice if the Client behaves in a manner that is abusive, threatening or unlawful.
12. Data Protection
Both parties agree to comply with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The Contractor will only use personal data provided by the Client for the purpose of carrying out the agreed work. Personal data will not be shared with third parties without consent, except where required to deliver the project (for example, configuring a CRM or email platform).
The Client is responsible for ensuring that any website or application built by the Contractor complies with applicable data protection and privacy law, including the provision of an appropriate privacy policy.
13. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply in full.
14. Changes to These Terms
The Contractor reserves the right to update these terms from time to time. The version in force at the time a project agreement is signed will apply to that project. Updated terms will apply to new projects from the date of issue.
Rhino Websites Ltd · info@rhinowebsites.co.uk · 07753402088